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Case Study

Scaling MSP Delivery with Confidence

How the implementation of CybaVerse AI helped Partner, ITBuilder, deliver services confidently, efficiently, and at scale.

IT Builder (2)
cyber essentials plus on cybaverse ai (2)

The Customer

ITBuilder

ITBuilder Ltd is a UK-based Managed Service Provider (MSP) offering IT and cyber security services to SMEs.

They support clients across various industries from managed IT support to security operations. Certified to ISO 27001:2022 and ISO 9001:2015, ITBuilder specialises in secure, scalable, and standards-driven solutions.

Overview

The Challenge

Before partnering with CybaVerse, the organisation relied heavily on an in-house assessor to manage and process all Cyber Essentials and Cyber Essentials Plus applications. When that internal role became unavailable, they were left with a significant gap in both expertise and capacity, particularly when it came to interpreting assessment criteria and ensuring consistency across client submissions.

With responsibility for the process shifting to a team member without formal assessor credentials, the organisation needed a way to maintain service quality and compliance without rebuilding in-house capability. The lack of structure, clarity, and qualified support posed a risk to delivering a confident, professional service.

The Solution

Scaling Compliance with Confidence

The platform has become a key component of ITBuilder's broader compliance service offering. The built-in workflows, pre-assessment checks, and access to expert guidance enabled the team to confidently manage assessments without the need for in-house assessor credentials.

“The platform was easy to implement, with a straightforward onboarding process and minimal ramp-up time. 

We now offer Cyber Essentials and CE+ certification support to any client that wishes to be certified, and CybaVerse allows us to deliver that service confidently, efficiently, and at scale."

Ashley Matthews Cyber Compliance Manager

itbuilder (1)

Easy Implementation.

Simple Purchase Process.

Increase in Revenue Stream.

The Platform

Full Control from One Dashboard

“CybaVerse stood out due to its intuitive platform, strong partnership ethos, and seamless alignment with IASME’s certification process.

The ability to manage multiple client journeys from a single portal, coupled with clear workflows, automated tracking, and expert pre-audit guidance made it the ideal choice.

The responsiveness and consultative support model were also key factors in our decision.

User experience is excellent, simple, efficient, and clearly built with partners in mind.”

Ashley Matthews, Cyber Compliance Manager

CybaVerse Cyber Essentials (2)
helping with your IT

Smarter Assessments

From Resource Gap to Service Growth

The ability to manage multiple client Cyber Essentials journeys from a single portal — supported by clear workflows, automated tracking, and expert pre-audit guidance — made CybaVerse the ideal solution for ITBuilder.

The platform’s responsive, consultative support model was also a key factor in their decision to adopt it.

Looking to the future, ITBuilder are considering using the white label feature to enhance their offerings even more as they begin to expand their MSS offering.

Words From the Customer

Confidence Through Collaboration

"The support from the CybaVerse team has been consistently excellent, and the platform continues to evolve in ways that align closely with our service model.
 
It’s a reliable and partner-friendly solution that has become a core enabler of our compliance offering. We look forward to seeing continued enhancements."
 
Ashley Matthews, Cyber Compliance Manager