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What can the CybaOps Remediation Engine and workflows do for MSPs?

By , CTO, CybaVerse. Last reviewed

The CybaOps Remediation Engine is live today: it can fix security issues automatically, so gaps get closed rather than just reported. CybaRemediate is our remediation product line, built on the Remediation Engine. Safe automation still needs testing, clear approvals and a record of every step.

This guide is part of the CybaVerse Knowledge Hub.

Why should MSPs automate security work?

MSP engineers spend much of their week on repeatable security tasks: applying the same updates, changing the same settings, copying alert details between tools and chasing confirmation that a fix worked. Automating those tasks frees time for the work that needs judgement, and makes results consistent across every client.

The NIST guidance on enterprise patch management recommends treating software updates as routine, planned maintenance rather than ad hoc effort. Automation supports that by running the same tested steps every time. The risk is automation that acts without checks, so approvals, testing and verification have to be part of the design.

What should you automate first?

Start with work that is frequent, well understood and easy to verify. Leave anything that needs downtime or carries high business impact for human approval until your workflows have a proven track record. The checklist below helps an MSP decide which tasks are ready to automate.

  • High volume across many devices or clients
  • Low business impact if a step fails
  • A simple, reliable way to verify the result
  • A vendor-prescribed fix that is well documented
  • A clear owner if something goes wrong

How do you automate safely?

Safe automation follows the same pattern every time: test, approve, run, verify and record. The steps below reflect public patch management guidance from NIST, and they suit almost any MSP building automation around software updates, remediation or incident response across client tenancies.

  1. Step 1: Run new automations in test mode

    Let a new workflow log what it would do before it is allowed to change anything.

  2. Step 2: Require approval for sensitive changes

    Require a named approver for anything that touches servers or business-critical systems.

  3. Step 3: Stage before wide rollout

    Apply a fix to a test group first, then widen the scope.

  4. Step 4: Verify every result

    Rescan or recheck before an item is closed.

  5. Step 5: Record everything

    Write every step and failure to the case so it can be reviewed.

Which questions does this cluster answer?

The pages below answer the automation questions MSPs ask most, from where to start to how failures are handled. Each page gives a direct answer and steps. Use the links to go straight to the question you need.

What does CybaOps provide today?

CybaOps includes a no-code automation engine that runs security workflows, and the Remediation Engine, which is live today and can fix security issues automatically. Both can be shown in a demo now. Keep your own change control in place, because automation should support engineers rather than replace their judgement.

  • CybaOps includes a no-code automation engine that runs security workflows.

Remediation Engine

How the Remediation Engine fixes safely

The CybaOps Remediation Engine is live today: it can fix security issues automatically, so gaps get closed rather than just reported.

01 Findings from

Multi-tenantPartner / MSP CustomerCustomerCustomer+
CybaOps by CybaVerse

Remediation Engine

02 The 5-step path

  • Role-based access
  • UK-based analysts
  • ISO 27001

03 Outcomes

Explore

Hover or tap any part of the diagram to see what it does.

  • Remediation in
  • CybaVM
  • CybaRemediate

What else do MSPs ask about automation?

These are the follow-up questions MSPs ask most when they first look at automated remediation.

Should automation act on a single alert?

Rarely. Good practice is to act only on a confirmed incident and only within actions the client has approved in advance, so one noisy alert cannot trigger a disruptive change by itself. Agree those limits in writing with each client.

What happens if an automated fix fails?

The failure should be visible, assigned to an engineer and kept open until a rescan confirms the issue has gone. Keep your own backout plan for every change window, whatever tool applies the fix.

Do we need a separate SOAR product?

Not necessarily. CybaOps includes a no-code automation engine that runs security workflows. A separate SOAR tool may still suit teams with complex in-house playbooks across many unrelated systems and their own engineers to maintain them.

What should you do next?

See how the pieces fit together on the CybaOps platform page. MSPs can read about the CybaVerse partner model for MSPs.

See the Remediation Engine fix a security issue in a live demo.

Book a CybaOps demo