Case study
Managed Detection & Response for a Leading Financial Institution
From identifying threats to responding and remediating, building a stronger, more resilient security environment with MDR.
The client
thinkmoney
The TMG Group of companies is a large and diverse Financial Services organisation that provides practical assistance to customers in managing their finances. The Group offer Debt Management, Banking services, Insurance, and Credit Brokerage services, for loans and credit cards branded under different trading styles.
Thinkmoney is the banking vertical of the group with a large customer base, a diverse offering in a highly competitive, FCA-regulated marketplace. Core banking services are provided via a mobile application whose digital onboarding journey provides a seamless customer experience, enabling application to account in a few simple steps.
The challenge
Security Overview
thinkmoney had previously worked with a third-party security services provider that initially provided a good match for its banking platform. However, as the organisation evolved, capability gaps began to emerge alongside declining levels of service performance and effectiveness.
thinkmoney needed a managed security partner that could provide the 24/7 detection and response capabilities required to strengthen its security operation, reduce pressure on its internal team and continuously improve its cyber security posture.
Where it started
Penetration testing first
CybaVerse have been working with thinkmoney to enhance their cyber security since 2021.
As thinkmoney's preferred Pen test partner, CybaVerse provides an open and direct line of communication from In-house developers and external testers. As standard, CybaVerse helps clients to implement best working practices after each test. This leads to a deeper test next time around.
Because of the long standing relationship between CybaVerse and thinkmoney, scoping can be done quickly and accurately, ensuring them an expedited timeframe for the project.
What thinkmoney said
Maintaining Relationships and Trust
For each engagement, CybaVerse have been diligent, efficient, and highly effective in their work. The quality of the work conducted has been to a very high standard with clear, detailed reporting (including a thorough breakdown of each issue found, steps for reproduction, risk assessment and scoring, recommendations and suggested remediations) and a considerably impressive depth of testing undertaken; this has provided real value to the thinkmoney security programme.
The knowledge, skills and professionalism of their staff is extremely high, each security tester and consultant we have engaged with has been of the highest standard; throughout the engagement we are kept up to date with progress and findings through regular communications with the team and we are extremely pleased with the results we have achieved.
Why CybaVerse?
From pen testing to Managed Detection & Response
Several factors influenced thinkmoney’s decision to select CybaVerse, including the existing relationship, proven security expertise and a deeper understanding of the organisation’s requirements.
Find
Analyse
Fix
Operate
The MDR benefits
Working Together to Close Gaps
We've saved considerably on the cost of operating a 24/7 SOC and Tier 1 incident response capability. Response times have also improved, as has the quality of detections and incidents passed to my team for analysis. The false positive rate has been lower than with our previous MSSP and I've always been fully confident that the SOC is operating to a very high standard.
A partnership built to last
The Outcome
Why CybaVerse?
“CybaVerse demonstrated consistently high performance levels and was regarded as a trusted supplier with robust capabilities and innovative approaches. Their wide range of services, including advanced threat detection and proactive security measures, aligned perfectly with thinkmoney's requirements.”
Getting Started
“The onboarding process was very smooth and without incident; the easiest roll-out of MSSP services that I've experienced in years. The implementation was well planned out, conducted in a collaborative manner and continuing support was provided to ensure that our capabilities were operating within agreed parameters and all of the desired and required SLAs were being met.”
Working With CybaVerse
“It's always been easy to work with CybaVerse; they have been flexible in meeting our requirements and accommodating of questions and services we've queried. The team is made up of highly skilled and competent people who have always been very responsive to our needs and those of our users.”
Closing the Loop
24/7 Detection & Response. Reduced Pressure on Internal Teams. Stronger Security Over Time.
Ready To Command Your Mission?
Our work with thinkmoney shows what is possible when cyber security is approached with clarity, structure and the right support.